Privacy policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site aroma-king.co.uk or make a purchase. We use your data to provide and improve our services. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions.

Definitions

Personal Data – Personal Data means information about a living individual who can be identified from that data (or from that data and other information in our possession or likely to come into our possession).

Usage Data – Usage Data is information collected automatically, either generated by the use of the Site or from the Site’s infrastructure, such as the duration of a page visit.

Cookies – Cookies are small pieces of data stored on a user’s device.

Data Controller – Data Controller means the entity that determines the purposes and means of processing Personal Data. For the purpose of this Privacy Policy, Aroma King is the Data Controller of your data.

Data Processor (or Service Providers) – Data Processor means any person or organization, other than an employee of the Data Controller, who processes Personal Data on behalf of the Data Controller.

Data Subject – Data Subject is any living individual who is the subject of Personal Data.

User – The User is the individual using our Site. The User corresponds to the Data Subject.

Information Collection and Use

We collect different types of information for various purposes to provide and improve our services to you.

Personal Data

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information

We may use this information to:

  • Process your orders and payments
  • Arrange shipping and provide invoices or order confirmations
  • Contact you regarding customer support or order inquiries
  • Send marketing materials or newsletters (if consented)

You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails.

Usage Data

We may collect information on how the Site is accessed and used, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Unique device identifiers and other diagnostic data

This information helps us improve the Site, prevent fraud, and analyze usage patterns.

Cookies and Tracking Data

We use cookies and similar tracking technologies to enhance your experience and analyze Site usage. Cookies are small files stored on your device. Types of cookies include:

  • Session Cookies – used to operate the Site.
  • Preference Cookies – remember your settings and preferences.
  • Security Cookies – help maintain security of the Site.
  • Analytics Cookies – collect usage data for improving the Site.
  • Marketing Cookies – used to deliver personalized advertising and promotions.

You can instruct your browser to refuse all cookies or to indicate when a cookie is sent. However, some parts of the Site may not function correctly if cookies are disabled.

Use of Data

We use the collected data for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to the Site or products
  • To allow participation in interactive features
  • To provide customer support
  • To gather analysis to improve the Site
  • To detect, prevent, and address technical issues
  • To provide news, special offers, or marketing materials (if you have consented)

Lawful Basis (EEA residents) – For users in the European Economic Area, we process your data based on consent, contract performance, legal obligations, vital interests, public tasks, and legitimate interests.

Retention of Data

We retain Personal Data only for as long as necessary to fulfill the purposes outlined above or to comply with legal obligations. Usage Data is retained for internal analytics and fraud prevention, generally for a shorter period.

Transfer of Data

Your information, including Personal Data, may be transferred to and stored on servers outside of your country, including the UK, Canada, and the United States. We ensure adequate safeguards are in place to protect your data according to GDPR standards.

Disclosure of Data

We may disclose your data:

  • To comply with legal obligations or respond to lawful requests by public authorities
  • To protect and defend the rights, property, or safety of Aroma King, its users, or the public
  • To prevent or investigate possible wrongdoing or legal liability
  • To our service providers for the purposes described in this Policy

Security of Data

We take commercially reasonable steps to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

GDPR (EEA residents)

You may:

  • Access the Personal Data we hold about you
  • Correct inaccurate Personal Data
  • Request deletion or restriction of processing
  • Obtain a copy of your data in a portable format
  • Object to automated decision-making or profiling

CCPA (California residents)

You may:

  • Access and request deletion of Personal Information
  • Opt-out of sale of Personal Information (we do not sell data)
  • Designate an authorized agent to submit requests on your behalf

Selling Personal Information (CCPA)

Our Site does not sell Personal Information as defined by the California Consumer Privacy Act of 2018 (“CCPA”). We do not sell information of minors under the age of 16, and we do not provide any financial incentive related to the sale or non-sale of Personal Information. You have the right to opt-out of any potential sale, although we do not sell data.

To exercise your rights, contact us at help@aroma-king.co.uk

Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect data from minors. Parents or guardians may contact us to request deletion of their child’s information.

Behavioral Advertising

We may use your information to deliver personalized advertising. You can opt-out via:

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the “last updated” date. You are advised to review this Policy regularly.

Last updated Date :23/10/2025.

Contact Us

If you have questions or complaints, contact us at:

Email: help@aroma-king.co.uk
Phone: +44 7448 423393
Address: UK Vapeland Distro Ltd, Unit 3, 10-16 Harris Street, M8 8EG, Manchester, United Kingdom

You also have the right to lodge a complaint with the UK Information Commissioner’s Office: https://ico.org.uk/make-a-complaint