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Return Policy
Aroma King accept returns only on goods purchased on our offical website.
Faulty products
If you have received an item you believe to be faulty please contact us on help@aroma-king.co.uk
within (see below) from order day.
7 days (UK)
14 days (Europe)
We will require you to provide video evidence of the faulty item including all original packaging.
Unwanted products
Aroma King return policy for unwanted disposable e-cigarette last
7 days (UK) / 14 days (Europe) from order day only on unopened in the original packaging disposables due to health & hygine reasons.
Return shipping costs must be covered by you. Aroma King cannot be held responsible for goods lost in transit that have been sent by you. Please not we will deduct the full amount cost of the original shipping from you.
Damaged products
We will require you to provide photographic evidence of the damage item including all original packaging.If you unpack your product we can arrange a replacement.
Missing products
If you haven't received your order within 7 days (UK) or 15 working days for EU / International shipments, please contact us so we can check with courier and resolve this for you
Returning an items to us
Aroma Family Ltd
Unit 3 10-16 Harris Street
Manchester
M8 8EG
Unit 3 10-16 Harris Street
Manchester
M8 8EG
Please note
We cannot offer refunds on faulty disposable e-cigarettes purchased somewhere else. If you believe your goods are faulty please contact the retailer from whom you purchased goods.
For International Purchases
Please refer to your country customs and duties as they vary from country to country and being updated by your customs of your country from time to time.