Términos del servicio

Last Updated: 23/10/2025
1. Age Verification & Legal Compliance
At Uk Vapeland Distro Ltd, we are committed to responsible retailing in accordance with current UK legislation. We do not sell our products to anyone under the age of 18. In compliance with the UK Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015, The Tobacco and Related Products Regulations 2016 (TRPR), and The Children and Families Act 2014, we enforce stringent age verification protocols.
  • Account Creation & Checkout: All customers must confirm that they are 18 years of age or older before placing an order. Automated age verification checks are performed via certified third-party age-checking services.
  • Verification Failure: If an age check fails, customers will be required to upload a valid form of government-issued ID (passport or driving licence). Orders will not be processed until verification is complete.
  • Delivery Verification: In certain cases, delivery personnel may request proof of age upon delivery. Failure to provide valid ID may result in the parcel being returned to us.
  • Legal Compliance: All products sold on Uk Vapeland Distro Ltd comply with TRPR guidelines:
    • E-liquids must not exceed 10ml per bottle
    • Nicotine strength must not exceed 20mg/ml
    • Refillable tanks must not exceed 2ml
    • Packaging must include warning labels and leaflet inserts as required by law
By using our site and services, you confirm that you are aware of and agree to comply with all relevant UK regulations concerning vaping products.2. Returns, Refunds & Faulty Goods
We aim to ensure complete satisfaction with every purchase. Please read the policy below to understand your rights and obligations under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Returns (Non-Faulty Goods)
  • You may return items within 14 days of receipt under your statutory right to cancel (Consumer Contracts Regulations), provided they are unused, unopened, and in original, sealed packaging.
  • A further 14 days are provided from the date of notification to return the item.
  • Return postage is the responsibility of the buyer unless the item is incorrect or faulty.
  • Restocking fees may apply for bulk order returns or discretionary returns beyond the statutory period.
Faulty Goods
  • If an item develops a fault within 30 days, you are entitled to a refund, replacement, or repair in line with the Consumer Rights Act 2015.
  • Faulty goods must be reported within 7 calendar days of delivery for quick resolution.
  • Batteries, chargers, and coils carry a 28-day warranty from delivery.
Exclusions
  • Due to hygiene and safety considerations, e-liquids, disposable vapes, opened atomisers, and coils are non-returnable unless proven faulty.
To initiate a return or report a fault, contact our support team with your order number and item details.3. Product Safety & Liability
All products sold by Uk Vapeland Distro Ltd are for adult use only and should be handled responsibly.
Nicotine Warning
Nicotine is a highly addictive substance. Our products are not suitable for:
  • Persons under 18
  • Pregnant or breastfeeding individuals
  • Individuals with cardiovascular or respiratory conditions
Battery & Charger Use
  • Only use products with the chargers and batteries they are designed for.
  • Follow manufacturer guidelines for safe use and storage.
  • Misuse or failure to follow instructions can lead to fire, injury, or product malfunction.
Legal Liability
  • Uk Vapeland Distro Ltd is not liable for injuries or damages caused by misuse or failure to follow safety instructions.
  • Our total liability is limited to the purchase price of the item.
  • We disclaim responsibility for indirect, consequential, or incidental losses.
4. Shipping & Order Fulfilment
We dispatch orders promptly upon full receipt of payment. Shipping and fulfilment policies are in accordance with UK distance selling laws.
  • Orders are shipped only after cleared payment.
  • We currently ship within the United Kingdom and to selected approved regions.
  • Shipping time estimates are not guaranteed and may vary due to courier or weather delays.
  • Where applicable, proof of age will be requested at the point of delivery in accordance with UK law.
5. Privacy & GDPR Compliance
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data We Collect
  • Full name
  • Date of birth
  • Billing and shipping address
  • Email address and phone number
  • ID verification documents where necessary
How We Use Your Data
  • To verify your age and identity under applicable laws
  • To process, fulfil, and deliver your order
  • To maintain transaction records as required by law
Data Security & Retention
  • Personal data is securely stored and retained only as long as necessary or as required by legal and financial regulations.
  • We do not sell or share your data with third parties beyond order fulfilment and legal requirements.
For more information, please refer to our Privacy Policy.6. Terms Updates & Governing Law
Policy Updates
Uk Vapeland Distro Ltd reserves the right to update these policies at any time to remain compliant with changes in UK law or business operations. Continued use of our website constitutes acceptance of the latest terms.
Governing Law
All purchases and legal interactions are governed by the laws of England and Wales. Any legal dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.If you have any questions or require clarification on any part of our policy, please contact our customer service team at [Insert Contact Email/Phone Number].
Thank you for choosing Uk Vapeland Distro Ltd.